Research

Scope of Research

The research includes a core section and an extended section. You can see the topics here.

Core Section

1. ABOUT YOU AND YOUR ORGANIZATION

  • Profiling questions: name, organization, size, type, country, etc.

2. DIGITAL LANDSCAPE AND COVERAGE

  • Digital capabilities: individual, business, organizational
  • Scope, usage by departments/functions
  • Platform vision vs. situation today
  • User experience design, user identity management

3. MOBILE STRATEGY AND SERVICES

  • Corporate smartphones and tablets
  • Policies and practices for BYOD, BYOPC and BYOA
  • Smartphone services and apps

4. SOCIAL NETWORKS AND COMMUNITIES

  • Enterprise social network and deployment
  • Communities (types and members)

5. WORK PRACTICES

  • Individual, team and organizational dimensions
  • Performance and incentives

6. ORGANIZATIONAL CULTURES

  • Work cultures, trust
  • Functional involvement in social collaborative initiatives
  • Collaborative maturity
  • Organizational flexibility

7. LEARNING AND DEVELOPMENT

  • Approaches to learning
  • Digital advocates and champions
  • Retaining knowledge and know-how

8. SERVING CUSTOMERS

  • Customer collaboration
  • Customer-facing workforce

9. DIGITAL TRANSFORMATION

  • Strategy and initiatives, vision,
  • Goals, components of program
  • Maturity today

10. LEADERSHIP

  • Leadership style, strategic vision
  • Management support and involvement
  • Top digital person: level and placement

11. DECISION-MAKING

  • Management levels
  • Functions/departments

12. CHALLENGES AND CHANGE

  • Human challenges
  • Strategic and operational challenges
  • Change factors

13. A VISION

  • How close, on a scale of 1 to 10

Extended Section

1. LEARNING AND DEVELOPMENT

  • Investments in learning
  • Digital awareness and skills for management
  • Online learning platforms
  • Diagnostic tools and analysis

2. HR PROCESSES AND SIMPLIFICATION

  • Processes, impact on cost, initiatives to simplify

3. HR DATA STRATEGY AND PRACTICES

  • HR data¬†purpose, approach
  • Data quality, HR data¬†expertise

4. WORKFORCE COMPOSITION AND CRITERIA

  • Hiring criteria, final decision
  • Mixed workforce: permanent and temporary (contingent)
  • Change in workforce composition
  • Reasons, roles and management for temporary workforce
  • Benefits and challenges

5. CUSTOMER DATA AND FOCUS

  • Customer data purpose, strategy and practices
  • Sources, overall approach
  • Customer focus, customer digital experience

6. INNOVATION

  • Disruptions and threats
  • Innovation initiatives
  • Platform-based business, status
  • Speed of transformation
  • External perceptions and relations

7. INVESTMENTS IN DIGITAL AND TRANSFORMATION

  • Investment priorities 2016, evolution 2017
  • Factors in digital investment decisions
  • Acquisitions of digital or technology companies
  • A 360-degree view