x-Early Perspectives

Why has search not improved in 2 years?

…… Part of The Basics series. First published in August 2011 ……


This week I have been working through some provisional numbers from this year’s Digital Workplace Trends survey. I can’t help but share something startling and discouraging with you.

So far, with this year’s early data, 40 percent of the organizations are either “not really satisfied” or “not at all satisfied” with their current search engine’s features and the quality of the content being returned by the search engine.

Search has stalled over the last 24 months

Guess what! We got the same percentage 24 months ago in the Q3 2009 data (published in Global Intranet Trends for 2010). The “good” news is that the 2008  dissatisfaction figure was  50 percent. In 2007 dissatisfaction it was 60 percent.

So, 20 percentage points progress since 2007. The worrying thing is that this progress took place between 2007 and 2009. Apparently things have stalled over the last 24 months.

The health of the intranet is at stake

Why? Do you think organizations are “distracted” by the excitement of social media? Or are they so hard hit by lack of resources that search has become a low priority? In the age of Google and the “now era”, that is running a big risk for the future health of the intranet.

Stay tuned to see what the final figures are.