People & Culture

Trust, dialogue and the digital workplace

…… Part of The Basics series. First published in March 2013 ……


Are organizational cultures different in early adopters of the digital workplace?

The answer is a resounding yes. There is more trust. There is more dialogue.  Both are fundamental to transforming how people work.

  • Nearly 80 percent of early adopters say they have cultures where there is great trust across their organization even with people who do not know each other personally.
  • Half say management consults people on certain issues before making decisions.
  • Sixty percent say people in their organization are free to express their opinions even if they disagree with official policies and strategies.

The figures are far lower for the majority of organizations as the chart below shows.

My question to you: Did the culture of trust, sharing and dialogue already exist thereby letting the digital workplace thrive? Or did the move towards a digital workplace have a strong impact on the culture? The answer surely lies in the middle, with a strong correlation between the two.

How do you interpret these findings? How can the digital workplace help  build trust across an organization?

 For reference: these are the statements to which respondents indicated their agreement or disagreement:

  • We have a feeling of trust across the organization, even with people we do not know personally.
  • We work primarily in silos and have little interaction with people in other parts of the organization.
  • Historically, our culture is one where sharing information and knowledge is encouraged.
  • Sharing information and knowledge is encouraged, but this is something relatively new for us.
  • Regularly, for certain issues, management consults people before making decisions.
  • People feel free to express opinions even if they disagree with official policies and strategies.