Governance & Process, Strategy & Decision-making

The front-door intranet in 3 shapes

…… Part of The Basics series. First published in January 2010 ……


I proposed 3 models of the workplace web (some prefer the term “intranet”) to the 300 participating organizations in the 2010 survey. This post is an extract of the diagrams and text from the chapter “Future Intranet: the front door intranet”

The three models help understand the user experience and people finding what they need. Are you in the fragmented, hybrid or unified case?

The front-door intranet…in 3 shapes

The intranet is becoming the entry point into the “workplace web” – the ensemble of resources and information needed by staff . This includes applications, intranet sites, specialized portals, team spaces, collaboration spaces and so on.

Today, 15 percent of the survey participants have achieved a “unified workplace web”.

The fragmented workplace web

The “fragmented” workplace web means the employee has many different entry points to the range of intranets, portals, applications and spaces available. 30 percent of the survey participants currently have this model.

The hybrid workplace web

 

 

 

 

 

 

The “hybrid” workplace web is an intermediary stage where the intranet or enterprise portal is the accepted entry point into the “intranet landscape”. A few country or specific portals still exist outside this system. In particular, collaboration spaces and business applications tend to be outside the system, and accessible via separate entry points. 55 percent of the survey participants currently have this model.

The unified workplace web

The “unified” workplace web means the intranet or enterprise portal is the front door to the organization’s information, business and collaborative resources and places.  15 percent of the survey participants currently have this model.