I participated in a workshop some time ago with a big global company that is often held up as an example of how to go digital. Their HQ is in the US but our workshop took place in France. (NDA signed, sorry!) When we were having drinks at the hotel bar at the end of the day, I noticed several people taking photos of their bar bills. I asked why. The answer was that all they had to do to get reimbursed was to upload the photo using a special app. Nothing to fill out. No sign off to get from their managers. A friendly process, indeed! I asked: “And they trust you?” The answer: “Yes, but they can always check if they need to. So far they haven’t.” (more…)
Uncertain times, subject to rapid changes, require responsive people. Société Générale has launched several initiatives that encourage a new mindset and behaviors, founded on the principles of effective communication, collaborative working, flexibility and mobility. These are moving people out of their comfort zones, addressing some of the shortcomings of corporate hierarchy, and enabling people to use the tools they need to get their work done in a way that is most effective for them. This case study was first published in “The Organization in the Digital Age” in December 2016. (more…)
The Navy-Marine Corps Relief Society (NMCRS) is a non-profit organization that provides financial, educational, and other need-based assistance to active duty and retired members of the US Navy and Marine Corps, their eligible family members, widows and survivors. NMCRS has 220 employees and a continually rotating staff of volunteers around the world. Approximately 2,700 volunteers are serving at a given point in time and a total of 4,000 over a year. This 112-year-old organization went from having only a static website five years ago to having a modern digital workplace today. This case study was first published in “The Organization in the Digital Age” in December 2016. (more…)
Air Liquide is an international company with a presence in 80 countries. Founded in 1902, it has a long tradition of innovation. With 68,000 employees worldwide, it specializes in gases, technologies and services for industry and the health sector. Now, after decades of experience adapting to evolving customer needs, Air Liquide is embracing the digital age, on a new transformation path involving their customers and employees worldwide. This case study was first published in “The Organization in the Digital Age” in December 2016. Photo credit: https://www.airliquide.com/ (more…)
Working out Loud, a Mindset Independent of Technology
“Monday’s Notes” – at NASA in the 1960’s
Wernher von Braun, head of the Marshall Space Flight Center (part of NASA) set up a system for working out loud. Most people do not know this case because (1) it happened half a century ago, and (2) it is not sexy or media-worthy as there is no technology involved. It’s all based on paper, pens and a duplicating machine. (more…)
Media are becoming more individual and people-driven, according to Mary Meeker. The enterprise world is following.
There are many demands on investments and energy in organizations today. “Competing priorities” was cited by over half the survey participants at the end of 2016 as a “serious obstacle holding us back”.
How to decide where to focus? What do data say? What do people say?
Digital workplace, digital transformation, organizational change, all valid subjects and important ones. However, I feel our industry is communicating too much theory and not enough operational and workable ideas today. We need to focus more on the H O W.
I ran a Quick Poll this month, asking people what their toughest “how challenges” are. The results surprised me.
Competing priorities is at the top of the list of challenges for many organizations when defining their digital transformation strategies. One of the goals of this report is to provide data, analysis and case studies that will help organizations prioritize and identify criteria for strategic decision-making.
18 key findings are explained below. (First published in November 2016.).
…… Part of The Basics series. First published in April 2014 ……
Employee engagement is low. Very low.
Gallup revealed this to the benefit of all of us.
However, it was not a surprise to everyone. I presented the Gallup figures in a work session last week with 25 people in the room. Only 3 (myself included!) were over 30! The others were young professionals working in well-known global companies. When I displayed the slide, there was a loud gasp from one person. Who? An internal communication manager from a global company, and yes, she was well over 30. (more…)