All posts tagged: New Ways of Working

Simplifying and Socializing Processes

I participated in a workshop some time ago with a big global company that is often held up as an example of how to go digital. Their HQ is in the US but our workshop took place in France. (NDA signed, sorry!) When we were having drinks at the hotel bar at the end of the day, I noticed several people taking photos of their bar bills. I asked why. The answer was that all they had to do to get reimbursed was to upload the photo using a special app. Nothing to fill out. No sign off to get from their managers. A friendly process, indeed! I asked: “And they trust you?” The answer: “Yes, but they can always check if they need to. So far they haven’t.”

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Société Générale: Digital For All

Uncertain times, subject to rapid changes, require responsive people. Société Générale has launched several initiatives that encourage a new mindset and behaviors, founded on the principles of effective communication, collaborative working, flexibility and mobility. These are moving people out of their comfort zones, addressing some of the shortcomings of corporate hierarchy, and enabling people to use the tools they need to get their work done in a way that is most effective for them. This case study was first published in “The Organization in the Digital Age” in December 2016.

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NMCRS: Transformation in a Fluid Organization

The Navy-Marine Corps Relief Society (NMCRS) is a non-profit organization that provides financial, educational, and other need-based assistance to active duty and retired members of the US Navy and Marine Corps, their eligible family members, widows and survivors. This 112-year-old organization went from having only a static website five years ago to having a modern digital workplace today.

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Air Liquide: Focus on People, not Tools

Air Liquide is an international company with a presence in 80 countries. Founded in 1902, it has a long tradition of innovation. With 68,000 employees worldwide, it specializes in gases, technologies and services for industry and the health sector.  Now, after decades of experience adapting to evolving customer needs, Air Liquide is embracing the digital age, on a new transformation path involving their customers and employees worldwide. This case study was first published in “The Organization in the Digital Age” in December 2016. Photo credit: https://www.airliquide.com/

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Working Out Loud From the Top – Half a Century Ago – At NASA

Working out Loud, a mindset independent of technology “Monday’s Notes” – at NASA in the 1960’s Wernher von Braun, head of the Marshall Space Flight Center (part of NASA) set up a system for working out loud. Most people do not know this case because (1) it happened half a century ago, and (2) it is not sexy or media-worthy as there is no technology involved. It’s all based on paper, pens and a duplicating machine.

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Your toughest challenge today? I asked 112 people around the world.

Digital workplace, digital transformation, organizational change, all valid subjects and important ones. However, I feel our industry is communicating too much theory and not enough operational and workable ideas today.  We need to focus more on the H O W. I ran a Quick Poll this month, asking people what their toughest “how challenges” are. The results surprised me.

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Key Findings ‘Organization in the Digital Age’ 10th Edition

Competing priorities is at the top of the list of challenges for many organizations when defining their digital transformation strategies. One of the goals of this report is to provide data, analysis and case studies that will help organizations prioritize and identify criteria for strategic decision-making. 18 key findings are explained below. (First published in November 2016.).

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