Q: What in your opinion is the biggest political challenge in digital transformation?
J: Fear is the biggest obstacle.
The Navy-Marine Corps Relief Society (NMCRS) is a non-profit organization that provides financial, educational, and other need-based assistance to active duty and retired members of the US Navy and Marine Corps, their eligible family members, widows and survivors. NMCRS has 220 employees and a continually rotating staff of volunteers around the world. Approximately 2,700 volunteers are serving at a given point in time and a total of 4,000 over a year. This 112-year-old organization went from having only a static website five years ago to having a modern digital workplace today. This case study was first published in “The Organization in the Digital Age” in December 2016. (more…)
…… First published in August 2016 ……
To what extent are people personally responsible for their learning? Should the manager or the HR department take the lead, offer formal learning opportunities? (more…)
…… First published in March 2016 …..
- How easy is it for people to learn in the natural flow of work?
- How confident are you that knowledge and know-how of people will not walk out the door when people leave your organization?
- How easy is it for the customer-facing people to serve customers?