These are the slides I used for the opening keynote presentation at IntranetReloaded in Berlin in April. There was a lot of interest in the ideas of the gig mentality inside organizations.
A number of people talked to me over the 2 days telling me their gig stories.
“What if we saw vision not as a determined end state we need to achieve, but as a
co-created, evolving pattern we are living in that informs every decision and interaction in the now.”
…… First published in July 2016 on HBR……
Harvard Business Review did a series of animated charts, including one based on my research on BYOD.
Have a look.
…… Originally published in May 2016 in the Harvard Business Review under the title “Tracking the Trends in Bringing Our Own Devices to Work ……
For the last five years or so, one of the major discussions in the corporate IT world has been around the related issues of the consumerization of IT and employees who bring their personal devices to work (the so-called BYO movement, for “bring your own”). I explored the BYO movement, looking at official policies and real-life practices for BYOD (bring your own device), BYOPC (bring your own computer) and BYOA (bring your own application, including using the public cloud). (more…)
…… Part of The Basics series. First published in August 2016 ……
The 2016 research involved 311 people from 27 countries. One of the first observations is that implementing fundamentally new business models is clearly on the back burner, as organizations are focusing on what needs to be improved today. Surprised? (more…)
…… First published in March 2016 …..
- How easy is it for people to learn in the natural flow of work?
- How confident are you that knowledge and know-how of people will not walk out the door when people leave your organization?
- How easy is it for the customer-facing people to serve customers?
You can see the survey results on these questions from the 2015 report here, and you’ll see it’s not so positive. (more…)
…… Originally published in March 2016 ……
Data and analysis of the”Bring Your Own…” phenomenon
Check out the exhibits showing how BYO is higher in companies where the customer-facing workforce is performing well. (The Harvard Business Review Digital Edition has published my related article about Tracking Trends in Bringing Our Own Devices to Work. I have republished it here. (more…)
…… Published in February 2016 ……
The Top Performing Customer-facing Workforces Are Hacking Work And Getting Results!
These exhibits accompany an article about BYO trends in the customer-facing workforce. They show that the bring-your-own movement is much higher in top performing customer-facing workforces, and that this group is also more social and collaborative than other less BYO groups. (more…)
…… Part of The Basics series. First published in February 2016 ……
How would you respond to the 4 questions below? They have been explored with several hundred organizations, first at the end of 2013 and then again at the end of 2014. The results were practically identical. (more…)
…… Part of The Basics series. First published in January 2016 ……
These four scenarios have been explored and reported in the reports published in 2014 and 2015. They will be investigated again in the upcoming 2016 survey: Learning in the flow, serving customers, agility and knowledge. (more…)
…… Part of The Basics series. First published in January 2015 ……
How easy is it for your customer-facing people to …
- Find the information they need,
- Provide rapid service,
- Collaborate with their customers and colleagues,
- And in general have a smooth and efficient work experience?