All posts tagged: Business Value

High-Performing Customer-Facing Workforce and BYOD

…… Originally published in May 2016 in the Harvard Business Review under the title “Tracking the Trends in Bringing Our Own Devices to Work …… For the last five years or so, one of the major discussions in the corporate IT world has been around the related issues of the consumerization of IT and employees who bring their personal devices to work (the so-called BYO movement, for “bring your own”). I explored the BYO movement, looking at official policies and real-life practices for BYOD (bring your own device), BYOPC (bring your own computer) and BYOA (bring your own application, including using the public cloud).

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People in the Digital Workplace

…… First published in March 2016 ….. How easy is it for people to learn in the natural flow of work? How confident are you that knowledge and know-how of people will not walk out the door when people leave your organization? How easy is it for the customer-facing people to serve customers? You can see the survey results on these questions from the 2015 report here, and you’ll see it’s not so positive.

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Data and analysis of the BYO phenomenon from 2013 & 2014

…… Originally published in March 2016 …… Data and analysis of the”Bring Your Own…” phenomenon Check out the exhibits showing how BYO is higher in companies where the customer-facing workforce is performing well. (The Harvard Business Review Digital Edition has published my related article about Tracking Trends in Bringing Our Own Devices to Work. I have republished it here.

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Hacking Work – Bring Your Own…

…… Published in February 2016 …… The Top Performing Customer-facing Workforces Are Hacking Work And Getting Results! These exhibits accompany an article about BYO trends in the customer-facing workforce. They show that the bring-your-own movement is much higher in top performing customer-facing workforces, and that this group is also more social and collaborative than other less BYO groups.

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