I wrote “The Inclusive Organization and the Reachability Factor” for the Peter Drucker Forum in 2017, the year inclusiveness was a theme. The digital divide came up in a recent conversation on LinkedIn and it is indeed a serious problem.
It is even more serious and has greater impact today than when I wrote the post: https://www.netjmc.com/inclusiveness/ or here on the Peter Drucker blog.
It includes 10 questions you need to ask about how reachable your people are.