Social & Cooperation, Strategy & Decision-making

Re-shaping the intranet

…… Part of The Basics series. First published in November 2010 ……


Five megatrends are re-shaping the intranet and impacting how people work.

These five trends were first identified in 2009 and have been reconfirmed in 2010.

Each megatrend is composed of a group of indicators from different questions in the survey.  Points are allocated to the indicators and averages calculated for each megatrend.The two lines show the difference between “leaders” and “others”. It is clear that some organizations are leading, while others are lagging.

The leaders have one or more of the following three characteristics:

  • The intranet is mature.
  • Social media is established to some extent inside the organization.
  • Top management sets intranet-related objectives for their management team.

The leader group represents 145 organizations or one third of the  survey population.

5 Megatrends

1. The intranet is becoming the front-door into the “workplace web” (the overall landscape of content, services, tools and applications people need to do their jobs).

  • “Business needs” and “productivity” are the number two intranet strategy drivers after “communication”.

2. The intranet is becoming more team-oriented, as project and collaborative spaces are being integrated.

  • 10 % of the organizations say their entire intranet is collaborative; 20 % have integrated collaboration into the intranet; 40 % have linked their collaboration spaces to the intranet.

3. The intranet is becoming a platform for near “real-time” communication, accelerating the speed at which people communicate and do business together.

  • 26 % of the participating organizations have some degree of micro-blogging, either in pilot, limited deployment or enterprise-wide. 41 % of the leaders have micro-blogging.

4. The intranet is now place-independent, extended beyond corporate walls and beyond the computer.

  • 90 % of the organizations say it is technically possible to access the intranet from home and 30 % say that for many employees, working from home is “a common practice”.
  • 7 % have optimized their intranet for access by mobile devices such as smart phones. 25 % of the organizations are planning or currently running pilots for this. In the leader segment,  8 % have done it, and 33 % are in planning and pilot stages.

5. The intranet is becoming people-focused, a place where people can comment directly on published content, connect to others and build networks and communities.

  • 22 % of the participating organizations have social networks, either in pilots, limited deployment or enterprise-wide. 41 % of the leaders have social networks, and half of these are already enterprise-wide.