All posts filed under: Strategy & Decision-making

Going social? Don’t create needs. Respond to existing ones.

…… Part of The Basics series. First published in November 2014 ……

Most organizations are just starting the journey.

A long road with major barriers.

Two recent studies, Social Business: Shifting out of First Gear from MIT Sloan Management and Deloitte (here) and the other from myself, The Digital Workplace in the Connected Organization, (my 2014 annual report) have drawn very similar conclusions: (more…)

Embracing diversity brings decision-making challenges

…… Part of The Basics series. First published in August 2014 ……

The digital workplace is not a place. It is not a shared entry point. It is an ecosystem that is governed by a limited number of strategic principles that enable people throughout the organization to self-organize, work out loud, take ownership and assume accountability for their work. A successful digital workplace is participative. (more…)

Top management is out of touch with the reality of how people work

…… Part of The Basics series. First published in June 2014 ……

The truth lies on the front lines

My first annual survey, conducted with 100 global organizations in 2006, covered intranets, collaboration and what was then called “web 2.0” technologies. Top managers in most companies were out of touch with the reality of how people worked. Top management was focused on business, sales and the external world.

This was only the first of many indicators over the last 9 years of research showing that management in many organizations is out of touch with how people really work.


Blue collar stereotype is dead

…… Part of The Basics series. First published in January 2013 ……

I’m in the middle of a large project with a global industrial company. I just spent the last hour reading interview notes from firsthand interviews of people on work sites around the world (mainly Europe and Africa).

It turned out that many of the floor-field workforce were much more sophisticated in their use of digital tools than their desk-office counterparts.


Digital workplace – where to start, what to include

…… Part of The Basics series. First published in February 2012 ……

 The digital workplace from three complementary angles: management & stakeholders, people and “building blocks”

This diagram is work in progress with three of my clients who have asked me to help them evolve their “intranet+collaboration+social” online environments to a more coherent digital workplace. (more…)

Who is in the elite Digital Workplace leadership class?

Being part of the leadership class in Digital Workplaces means your organization can say “yes” to one of these 3 criteria:

  1. Our intranet or digital workplace is the way of working for our people.
  2. Social collaboration is well-established in all or part of our organization.
  3. We have a Digital Board, responsible for strategic decisions across all our digital channels, both internal and external.