All posts filed under: Social & Cooperation

Social governance, work in progress for all

…… Part of The Basics series. First published in December 2010 ……

I ran a workshop on “The social dimension of intranets: the challenge of governance and management”. The workshop participants were from organizations that were just starting social initiatives internally and companies where social media initiatives are already well-established. There was a blend of large and small organizations, and of public and private. The discussion was lively and we could have continued well into the afternoon.

Workshop learnings


Social media are challenging the intranet

…… Part of The Basics series. First published in November 2010 ……

 Social media are triggering fundamental questions about intranets and their role in the organization.

Enterprises are being forced to clarify their strategies for communication, collaboration and doing business internally. In many organizations, the intranet, collaborative spaces and new social media features are competing for the attention of people and management. (more…)

Steering and governing: more essential than ever

…… Part of The Basics series. First published in November 2010 ……

If the intranet is to become the “natural” way of working, it is essential to have the active involvement of all key players in the organization.

This requires defining a governance  framework that mobilizes high-level stakeholders.

It also requires people in the intranet management role to be more aware of the big picture and to work at a more strategic level. (more…)

Senior Manager blogs and non-blogs

…… Part of The Basics series. First published in February 2010 ……

I’d like to share some comments based on my experience with very large organizations and some numbers from “Global Intranet Trends for 2010”.

Large organizations have major challenges in communication.

Top-down communication is hard for two reasons: (1) there are lots of
intermediaries in the flow, e.g.divisional, regional and local
communication managers, and (2) there is an intuitive reticence, even
mistrust in some cases, of what comes “down” from the HQ office. (more…)

Twitter inside the enterprise

…… Part of The Basics series. First published in April 2009 ……

“Twitter makes altruism the work of a few seconds”. This is a quote from Andrew McAfee’s blog post ““17 Things we Used to Do”. Maybe “altruism” is not the right word for enterprises, but the spirit of the word is definitely right on.

Andrew concludes his post with: “I think it’s important …. to keep in mind that not all exchanges are governed by incentives, mutual benefit, or economic rationality. Sometimes they’re governed by simple neighborliness, and Twitter is an awfully big neighborhood.” (more…)

Where should collaboration sit?

…… Part of The Basics series. First published in March 2009 ……

Should collaboration sit inside or beside the intranet?

I recommend placing collaboration within the intranet landscape. That’s to say, making the intranet the front door into collaborative spaces (even if they are built on a different technology). This reinforces the role of the intranet as a business support tool and makes it easier to blend information and collaboration. (more…)