…… First published in March 2016 …..

1. How easy is it for people to learn in the natural flow of work?
2. How confident are you that knowledge and know-how of people will not walk out the door when people leave your organization?
3. How easy is it for the customer-facing people to serve customers?

You can see the survey results on these questions from the 2015 report here, and you’ll see it’s not so positive. (more…)