All posts filed under: People & Culture

Simplifying and Socializing Processes

I participated in a workshop some time ago with a big global company that is often held up as an example of how to go digital. Their HQ is in the US but our workshop took place in France. (NDA signed, sorry!) When we were having drinks at the hotel bar at the end of the day, I noticed several people taking photos of their bar bills. I asked why. The answer was that all they had to do to get reimbursed was to upload the photo using a special app. Nothing to fill out. No sign off to get from their managers. A friendly process, indeed! I asked: “And they trust you?” The answer: “Yes, but they can always check if they need to. So far they haven’t.”

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Air Liquide: Focus on People, not Tools

Air Liquide is an international company with a presence in 80 countries. Founded in 1902, it has a long tradition of innovation. With 68,000 employees worldwide, it specializes in gases, technologies and services for industry and the health sector.  Now, after decades of experience adapting to evolving customer needs, Air Liquide is embracing the digital age, on a new transformation path involving their customers and employees worldwide. This case study was first published in “The Organization in the Digital Age” in December 2016. Photo credit: https://www.airliquide.com/

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Working Out Loud From the Top – Half a Century Ago – At NASA

Working out Loud, a mindset independent of technology “Monday’s Notes” – at NASA in the 1960’s Wernher von Braun, head of the Marshall Space Flight Center (part of NASA) set up a system for working out loud. Most people do not know this case because (1) it happened half a century ago, and (2) it is not sexy or media-worthy as there is no technology involved. It’s all based on paper, pens and a duplicating machine.

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