All posts filed under: Guidance & How To

3 keys to social collaboration with business value

…… Part of The Basics series. First published in May 2013 ……

Waiting too long is risky!

Organizations that have not yet made a significant move towards a more collaborative way of working are running a number of risks. Information is increasingly scattered over different platforms and tools as people build their own solutions. The essential distinction between managed, validated information and “work in progress” gets blurred unless there are some fundamental governance guidelines in place. Business and customer actions may be taken (or not) on the basis out-of-date or incomplete information. (more…)

Make the digital workplace real

…… Part of The Basics series. First published in February 2013 ……

Operational managers should be first in line for digital workplace initiatives.

Why? Because they have real problems to solve. I am deliberately avoiding the corporate feel-good word “issues”. I mean real problems. Finding information quickly. Connecting to co-workers to ask questions. Looking in the order database to answer a customer’s question. And so on. (more…)

Digital workplace – where to start, what to include

…… Part of The Basics series. First published in February 2012 ……

 The digital workplace from three complementary angles: management & stakeholders, people and “building blocks”

This diagram is work in progress with three of my clients who have asked me to help them evolve their “intranet+collaboration+social” online environments to a more coherent digital workplace. (more…)

Networked Governance – Operational & Practical

…… Part of The Basics series. First published in September 2011 ……

I have developed 5 key success criteria for user adoption and most start very early in the process. We reviewed these points with the members of IntraNetwork in Paris at a hands-on work session. Several members were currently rolling out huge new intranets and the discussion was lively and full of real examples.


How to define global navigation

…… Part of The Basics series. First published in August 2011 ……

More and more people in an organization are getting involved in the intranet, more people are opening sites and publishing content. Managers are downloading easy-to-use tools and installing them on their own. The enthusiasm is very positive but the result is often confusing if not chaotic. (more…)