All posts filed under: Global & Local

Networked Governance – Operational & Practical

…… Part of The Basics series. First published in September 2011 ……

I have developed 5 key success criteria for user adoption and most start very early in the process. We reviewed these points with the members of IntraNetwork in Paris at a hands-on work session. Several members were currently rolling out huge new intranets and the discussion was lively and full of real examples.


How to define global navigation

…… Part of The Basics series. First published in August 2011 ……

More and more people in an organization are getting involved in the intranet, more people are opening sites and publishing content. Managers are downloading easy-to-use tools and installing them on their own. The enthusiasm is very positive but the result is often confusing if not chaotic. (more…)

Lost in the middle

…… Part of The Basics series. First published in June 2009 ……

Lost in the middle or is the middle lost?

I wrote an article for the publication “Intranets Today” exactly 2 years ago entitled “Lost in the Middle”.

Today I would give it a stronger title: “The Middle is Lost”.

Seriously, I’ve been struck in recent months by the number of organizations I have seen that have decided to eliminate what I call the “middle layer”. (more…)

Hurdling organisational barriers – political or project suicide?

…… Part of The Basics series. First published in September 2008 ……

I chatted with 2 intranet professionals today: by telephone with an intranet manager in a global organisation headquartered in Europe, and through online chat with a usability consultancy based in Russia.

The more you talk with people around the world, the more you realise things are the same everywhere. (more…)

6 language strategy realities

…… Part of The Basics series. First published in April 2008 ……

Language strategies are moving targets, evolving along with your enterprise strategy and business and operational changes. You need to start by asking the right questions. Once you know what you’d like to achieve, see how technology can help you, how much it will cost and what organizational changes are needed. This article proposes some “reality checkpoints” to help you analyze your needs. (more…)