All posts filed under: Business & Value

Platform, an actionable metaphor for the intranet

…… Part of The Basics series. First published in September 2010 ……

“Intranet as a platform” can be an effective metaphor when communicating the purpose of the intranet to senior management.

A number of participants in the Global Intranet Strategies survey this year used the term “platform” when responding to the question “How have you achieved or increased the awareness and involvement of senior management in the intranet?” (more…)

Intranet metrics: which indicators?

…… Part of The Basics series. First published in January 2010 ……

The Global Intranet Strategies survey which took place between June and September 2009 explored the topic of metrics. The resulting  “Global Intranet Trends for 2010” report shows which metrics the survey participants (nearly 300 organizations) are using. The survey looked at the following types of metrics: (more…)

Intranet Checklist for a health crisis

…… Part of The Basics series. First published in July 2009 ……

Originally titled: “Intranet Checklist for the Flu Pandemic”

With enterprises preparing their plans in case of a flu pandemic this fall, now is the time to get your intranet ready.
If you haven’t started yet, you’ll barely have time to make it before the flu hits according to predictions in many countries, including where I live. I strongly recommend you give the checklist below to your intranet sponsor or CEO. Make sure they know how much the intranet can help your organization get through this crisis about to happen.

Business critical checklist:

1. Can staff access the intranet from home?

2. Do you have on line collaboration spaces and tools in place so that teams can continue to work?

3. Is your senior management team ready (psychologically and technically) to communicate to staff via blogs and on line chats?

4. Have you set up extranets or other online solutions with your key clients and your key partners so that you can continue doing business?

5. Have you equipped all your managers with smart phones?

6. Do you have the means to send urgent messages to all managers? (text messages, twitter channel, …)

7. Are your critical HR processes on line so that staff can carry out their basic administrative needs without coming in to the office?

Very important checklist:

8. Do staff have access to real-time chat tools for their daily communication needs?

9 Are you preparing training materials in the form of podcasts and videocasts so that new employees can get up to speed fast?

10. Have you started communicating with staff about the possibility of having to work from home or work in circumstances where our normal communication around the coffee machine may not longer be the norm for a while?


In times of crisis, is the intranet an afterthought?

…… Part of The Basics series. First published in May 2009 ……

From intranet managers in different countries… 

Our biggest pressure point

Placement/importance of the intranet and its teams within the organisation is by far our biggest pressure point at the moment – in economic crisis, restructures are causing the intranet to be an afterthought more than ever (i.e. ‘oh the intranet, well someone can just keep that up to date, we dont need much headcount for that, theres an economic crisis going on’). The challenges to deliver through the intranet instead of external high-cost mediums means the opposite should be happening in times like this, but it just cannot seem to reach the radars of those at the top.” (more…)