All posts filed under: Business & Value

Hacking Work – Bring Your Own…

…… Published in February 2016 ……

The Top Performing Customer-facing Workforces Are Hacking Work And Getting Results!

These exhibits accompany an article about BYO trends in the customer-facing workforce. They show that the bring-your-own movement is much higher in top performing customer-facing workforces, and that this group is also more social and collaborative than other less BYO groups. (more…)

A digital workplace mosaic

…… Part of The Basics series. First published in January 2014 ……

Between now and the publication of The Digital Workplace in the Connected Organization”, I’d like to share a sense of the case studies that will appear in the report this year.  Cases  come from some of the world’s largest, global companies as well as from small dedicated humanitarian organizations. (more…)

Make the digital workplace real

…… Part of The Basics series. First published in February 2013 ……

Operational managers should be first in line for digital workplace initiatives.

Why? Because they have real problems to solve. I am deliberately avoiding the corporate feel-good word “issues”. I mean real problems. Finding information quickly. Connecting to co-workers to ask questions. Looking in the order database to answer a customer’s question. And so on. (more…)

Four ways Steve Jobs influenced intranets

…… Part of The Basics series. First published in October 2011 ……

I’ve read a lot of articles about Steve Jobs’ impact on the world and on technology. Several comments about Jobs struck me, and made me think about intranets.

I no longer remember where I read these statements, so have not quoted all the sources.

  1. “Steve Jobs saved technology from itself.”
  2. “Steve Jobs created everything I use to communicate with the world.”
  3. “Steve Jobs ignored market research. He developed what he felt was right.”

Steve Jobs, a model for intranet practitioners


Does your intranet make a difference for your customers?

…… Part of The Basics series. First published in June 2011 ……

How does your intranet help your customers? I mean your external customers. The ones who buy and use your services and products.

The ultimate purpose of an intranet

The ultimate purpose of an intranet is to help an organization better serve its customers or the public in the case of governments. (more…)