…… Published in February 2016 ……
The Top Performing Customer-facing Workforces Are Hacking Work And Getting Results!
These exhibits accompany an article about BYO trends in the customer-facing workforce. They show that the bring-your-own movement is much higher in top performing customer-facing workforces, and that this group is also more social and collaborative than other less BYO groups. (more…)
…… Part of The Basics series. First published in February 2016 ……
How would you respond to the 4 questions below? They have been explored with several hundred organizations, first at the end of 2013 and then again at the end of 2014. The results were practically identical. (more…)
…… Part of The Basics series. First published in January 2016 ……
These four scenarios have been explored and reported in the reports published in 2014 and 2015. They will be investigated again in the upcoming 2016 survey: Learning in the flow, serving customers, agility and knowledge. (more…)
…… Part of The Basics series. First published in January 2015 ……
How easy is it for your customer-facing people to …
- Find the information they need,
- Provide rapid service,
- Collaborate with their customers and colleagues,
- And in general have a smooth and efficient work experience?
…… Part of The Basics series. First published in January 2014 ……
Between now and the publication of The Digital Workplace in the Connected Organization”, I’d like to share a sense of the case studies that will appear in the report this year. Cases come from some of the world’s largest, global companies as well as from small dedicated humanitarian organizations. (more…)
…… Part of The Basics series. First published in November 2013 ……
Why is the digital workplace an essential disruption for organizations? This is really two questions: Why disruptive? Why essential? (more…)
…… Part of The Basics series. First published in August 2013 ……
Deployment, adoption and then ….?
Social collaboration in organizations has been around under the misleading label of “social media” for a long time. Today people need to go beyond deployment and adoption.
…… Part of The Basics series. First published in February 2013 ……
Operational managers should be first in line for digital workplace initiatives.
Why? Because they have real problems to solve. I am deliberately avoiding the corporate feel-good word “issues”. I mean real problems. Finding information quickly. Connecting to co-workers to ask questions. Looking in the order database to answer a customer’s question. And so on. (more…)
…… Part of The Basics series. First published in October 2011 ……
I’ve read a lot of articles about Steve Jobs’ impact on the world and on technology. Several comments about Jobs struck me, and made me think about intranets.
I no longer remember where I read these statements, so have not quoted all the sources.
- “Steve Jobs saved technology from itself.”
- “Steve Jobs created everything I use to communicate with the world.”
- “Steve Jobs ignored market research. He developed what he felt was right.”
Steve Jobs, a model for intranet practitioners
…… Part of The Basics series. First published in June 2011 ……
How does your intranet help your customers? I mean your external customers. The ones who buy and use your services and products.
The ultimate purpose of an intranet
The ultimate purpose of an intranet is to help an organization better serve its customers or the public in the case of governments. (more…)