Year: 2013

3 keys to social collaboration with business value

…… Part of The Basics series. First published in May 2013 …… Waiting too long is risky! Organizations that have not yet made a significant move towards a more collaborative way of working are running a number of risks. Information is increasingly scattered over different platforms and tools as people build their own solutions. The essential distinction between managed, validated information and “work in progress” gets blurred unless there are some fundamental governance guidelines in place. Business and customer actions may be taken (or not) on the basis out-of-date or incomplete information.

Read More

Make the digital workplace real

…… Part of The Basics series. First published in February 2013 …… Operational managers should be first in line for digital workplace initiatives. Why? Because they have real problems to solve. I am deliberately avoiding the corporate feel-good word “issues”. I mean real problems. Finding information quickly. Connecting to co-workers to ask questions. Looking in the order database to answer a customer’s question. And so on.

Read More

Middle and operational management: major challenges

…… Part of The Basics series. First published in February 2013 …… Pressure on the organization after top management is on board Going digital inside an organization will be a lot easier if the C-suite is a driving force. That’s the case with most early adopters of the digital workplace. They have strong, visible and active support from the top. However the majority of organizations are still struggling to get the top team in tune with their digital initiatives.

Read More

Blue collar stereotype is dead

…… Part of The Basics series. First published in January 2013 …… I’m in the middle of a large project with a global industrial company. I just spent the last hour reading interview notes from firsthand interviews of people on work sites around the world (mainly Europe and Africa). It turned out that many of the floor-field workforce were much more sophisticated in their use of digital tools than their desk-office counterparts.

Read More