Year: 2010

To technology strategists: how to blend enterprise + business + people?

…… Part of The Basics series. First published in August 2010 ……

The digital workplace (or intranet in some cases) has 3 perspectives:

  • the enterprise,
  • the business,
  • and the individual person.

When I work with global organizations to help them define the business objectives of the intranet, we do it from these 3 angles. The problem is when we push each dimension to its logical conclusion, we end up with a technology dilemma. (more…)

What future for the intranet manager?

…… Part of The Basics series. First published in June 2010 ……

One chapter in the Global Intranet Trends for 2010 deals with the future for intranet managers, as seen from the viewpoint of the intranet managers themselves.

Views vary:

  • The role may disappear completely.
  • It may evolve to a more global online role.
  • It may become one of facilitating knowledge management and collaboration within the organization.
  • Intranet managers may become internal lobbyists for new ways of working.
  • They may become business partners to top management.


Planting governance seeds

…… Part of The Basics series. First published in May 2010 ……

I ran a workshop recently: “Using governance to future-proof the intranet.”

My underlying key message is this: Intranets evolve. They are a process, not a project. Therefore you need to plant “governance seeds” throughout the organization. They will grow and develop as the organization evolves. They will help build a new attitude towards the intranet. They will bring more impact than a governance document! (more…)

Organizations are getting serious about intranets

…… Part of The Basics series. First published in May 2010 ……

What do organizations care about right now when it comes to intranets?

The results of this year’s 5-minute pre-survey quick poll show that organizations want to know about new ways of working & how intranets will evolve, the social/people dimension, decision-making & governance, and business impact & measurement. (more…)

Senior Manager blogs and non-blogs

…… Part of The Basics series. First published in February 2010 ……

I’d like to share some comments based on my experience with very large organizations and some numbers from “Global Intranet Trends for 2010”.

Large organizations have major challenges in communication.

Top-down communication is hard for two reasons: (1) there are lots of
intermediaries in the flow, e.g.divisional, regional and local
communication managers, and (2) there is an intuitive reticence, even
mistrust in some cases, of what comes “down” from the HQ office. (more…)

Intranet metrics: which indicators?

…… Part of The Basics series. First published in January 2010 ……

The Global Intranet Strategies survey which took place between June and September 2009 explored the topic of metrics. The resulting¬† “Global Intranet Trends for 2010” report shows which metrics the survey participants (nearly 300 organizations) are using. The survey looked at the following types of metrics: (more…)