Year: 2009

Lost in the middle

…… Part of The Basics series. First published in June 2009 …… Lost in the middle or is the middle lost? I wrote an article for the publication “Intranets Today” exactly 2 years ago entitled “Lost in the Middle”. Today I would give it a stronger title: “The Middle is Lost”. Seriously, I’ve been struck in recent months by the number of organizations I have seen that have decided to eliminate what I call the “middle layer”.

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In times of crisis, is the intranet an afterthought?

…… Part of The Basics series. First published in May 2009 …… From intranet managers in different countries…  Our biggest pressure point “Placement/importance of the intranet and its teams within the organisation is by far our biggest pressure point at the moment – in economic crisis, restructures are causing the intranet to be an afterthought more than ever (i.e. ‘oh the intranet, well someone can just keep that up to date, we dont need much headcount for that, theres an economic crisis going on’). The challenges to deliver through the intranet instead of external high-cost mediums means the opposite should be happening in times like this, but it just cannot seem to reach the radars of those at the top.”

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How far down the ladder is the intranet manager?

…… Part of The Basics series. First published in May 2009 …… Raising senior management awareness of the role of the intranet is a key priority for lots of enterprises. In preparation for this year’s Global Intranet Strategies survey, I did some preliminary pre-survey research with the members of the NetJMC & Co Linkedin group of intranet managers and asked them where they were placed in their organizations.

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Pre-survey Quick Poll: Is the intranet becoming a workplace?

…… Part of The Basics series. First published in May 2009 …… The 5-minute Quick Poll for 2009 gave intranet managers the opportunity to vote on the topics they would most like to see explored in the 2009 Global Intranet Strategies Survey. Managers from 165 different organizations around the world indicated which subjects on a list of 20 were “highly relevant”, “moderately relevant” or “less relevant at this time”.

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Twitter inside the enterprise

…… Part of The Basics series. First published in April 2009 …… “Twitter makes altruism the work of a few seconds”. This is a quote from Andrew McAfee’s blog post ““17 Things we Used to Do”. Maybe “altruism” is not the right word for enterprises, but the spirit of the word is definitely right on. Andrew concludes his post with: “I think it’s important …. to keep in mind that not all exchanges are governed by incentives, mutual benefit, or economic rationality. Sometimes they’re governed by simple neighborliness, and Twitter is an awfully big neighborhood.”

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Where should collaboration sit?

…… Part of The Basics series. First published in March 2009 …… Should collaboration sit inside or beside the intranet? I recommend placing collaboration within the intranet landscape. That’s to say, making the intranet the front door into collaborative spaces (even if they are built on a different technology). This reinforces the role of the intranet as a business support tool and makes it easier to blend information and collaboration.

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User-generated content for employee directories

…… Part of The Basics series. First published in February 2009 …… A group of intranet managers got together to discuss the social media-based features they would like to implement in their intranets in the future. Many of their wish-list features centered around the concept of user-generated content for enterprise directories. This is a definitely a serious gap in most intranets today.

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