Year: 2006

No career path for an intranet manager?

…… Part of The Basics series. First published in November 2006 …… Not surprising, given senior management attitudes… One evening during KMWorld & Intranets 2006, I stood in the dark streets of San Jose, light rain falling, talking with a colleague discussing  career paths for intranet managers  and we ran into a conference attendee, an intranet manager in a very large organisation  I will leave un-named. He feels strongly that an intranet manager cannot move up, nor sideways, only down. It”s disturbing to realize how many intranet managers feel frustration and discouragement. I noticed this overall tone in many of the responses in my Global Intranet Strategy Survey. 

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Global Intranet Trends for 2007

…… Part of The Basics series. First published in October 2006 …… I have finished the analysis of the data coming from the Global Intranet Strategies Study I conducted over June and July of 2006. 101 organizations from around the world participated by answering a very detailed, 20-page questionnaire, and by generously providing many comments in the free text areas. My overall conclusions – in three short points.

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Below the poverty line

…… Part of The Basics series. First published in August 2006 …… During a couple of intranet audits this year, I came across situations where some users said they could not work properly if the intranet went down for even one hour, and in the same company others said they would not be bothered until the downtime reached at least several days or a week. What is the difference?

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Being in the middle is the hardest

…… Part of The Basics series. First published in August 2006 …… I recently had a fascinating conversation (in the context of an intranet audit) with a business manager who was one of a very small number of expatriates in a country far from headquarters. He works at the divisional level of an organization that has had many acquisitions over the last 3 years. One of the goals of the divisional intranet (for whom I am conducting the audit) was to facilitate the merger process. We were talking about the role and home page of the divisional intranet, and several of his comments really struck me. 

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Tipping point for the global intranet team

…… Part of The Basics series. First published in June 2006 …… There comes a moment in global intranet initiatives when the intranet team has to let go of the “baby” and learn to be a facilitator. After months sometimes years of pushing, evangelizing, persuading people and departments one by one to join the global intranet, there is what some might call the tipping point. 

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Intranets in “no-where land”

…… Part of The Basics series. First published in February 2006 …… A story straight from Intranets in “no-where land”. A situation I witnessed recently. An international company decides to delegate responsibility for deciding how much bandwidth should be bought by a country and of course, asks the countries to pay for it from their local budgets. At the same time, the company has imposed significant cost reduction goals for everyone. 

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