OF JANE McCONNELL
March 5, 2017
Intentions vs. reality, time for a closer look
My research into intranets and digital work environments over the past 10 years (since 2007) has shed light on a wide range of trends and challenges. My 2011 research questions included asking people about their vision and planning around four future scenarios for the following three to five years. We’re now in 2017, six years later, and it’s time to see how things have evolved in those four areas:
- My Apps
- Smart Systems
- Super Search
In 2011, I specifically asked people (1) how they rated the potential value of each scenario and, if relevant to them, (2) how far advanced they were in achieving them.
I’ve set up a Quick Poll with the same 2 questions. Please do the poll (link below), and share the link within your networks. The more voices the better. Thank you!
Results will be shared directly with all participants, and a summary document published.
The 4 scenarios: descriptions
My Apps – Getting Work Done
The internal digital work environment has evolved into a set of highly customized apps. People select what they need to do their jobs and build their own “digital workplace”. They can even define their own mashups by combining information from different sources into personal apps that can be shared with others.
March 13, 2017
I’ve updated the presentation I gave last June in Paris at Enterprise Digital 2016. Apologies for the delay.
March 5, 2017
I recently ran a one-question Quick Poll asking people: What are your biggest, toughest challenges today? It turns out the top challenge is how to cultivate a collaborative, cooperative mindset. Then I set up a brief crowd-sourcing initiative on a Google doc asking people to share more from their real life experiences. What follows are extracts from the conversations along with my own observations.
> Humans are lost in the digital conversation. We need to get back to basics.
March 4, 2017
Intranets and digital initiatives are never finished. They are part of continual change in the workplace.
(The post below was originally published 12 years ago, June 2005.)
Observation in 2017: This famous unfinished ceiling at the United Nations is a timeless reminder for me of how some movements and initiatives will never end. When I took this photo in 2005, I was working with the Secretariat in New York on their intranet. The post below was written at that time.
The reality I know today is that many organizations find it hard to keep up momentum and energy on initiatives like intranets and digital work environments that never end. There is always another step to take. How to keep leadership attention? How to maintain and increase involvement throughout the organization? The answers vary, from organization to organization. There’s no magic potion! (more…)
February 20, 2017
Digital workplace, digital transformation, organizational change, all valid subjects and important ones. However, I feel our industry is communicating too much theory and not enough operational and workable ideas today. We need to focus more on the H O W.
I ran a Quick Poll this month, asking people what their toughest “how challenges” are. The results surprised me.
January 17, 2017
Fear, a natural obstacle to entrepreneurship.
The entrepreneurial spirit thrives in organizations where people can experiment and take risks. Unfortunately, the entrepreneurial spirit is more often stifled than stimulated because of organizational practices and culture. When entrepreneurial activities trigger change and uncertainty, fear is a common reaction. Building an entrepreneurial spirit is hard work, and much of that work involves overcoming fear.
This challenge is shared by many organizations. My research data from 2013 to 2016 show that only 20 to 25% of respondents say people in their organization feel “free to experiment and take initiatives”. Nearly twice as many—45%—characterize their organization culture as one where “absolute compliance to rules, processes and instructions” is the norm. Over the same period, willingness to take risk has decreased. In 2013, 43% said their organization is risk averse; in 2016 that figure rose to 53%.
It is not surprising that people worry when a big change comes along: “How does it impact my job? What is the risk for me?”
In this post, I look at two organizations that are profoundly different from each other in design and purpose, but similar in that both are undergoing significant change and both are working in similar ways to overcome fear and build internal capabilities in new ways of working. (more…)
January 3, 2017
Freedom within a Framework—part technology, part work culture.
Innovation and entrepreneurship are spreading in organizations. People are gradually becoming freer to experiment, challenge status quo and take risks. Innovation is not a job role. Everyone is a potential innovator. This is becoming obvious as workers on the edges of organizations, in operational roles close to customers, are innovating in simple ways that change day-to-day work. (more…)
November 21, 2016
The 10th edition of my research report includes data, analysis, case studies and interviews along with a short guidance section with tip sheets. The research scope is outlined here. Purchase information is here. A special thanks to Modus, research supporter for 2016.
“Competing priorities is at the top of the list of challenges for many organizations when defining their digital transformation strategies. One of the goals of this report is to provide data, analysis and case studies that will help organizations prioritize and identify criteria for strategic decision-making.”
Each of these findings is explained in the full blog post which follows.
- Most organizations are in the Developing stage—a midway point.
- Primary goals for digital transformation are focused on efficiency.
- Although senior leaders are increasingly on board, most are not yet demonstrating sustained commitment.
- Compelling visions need tangible, actionable strategies: top down is not enough.
- Digital capabilities that foster unpredictable outcomes are not yet widespread.
- The mobile workforce has a considerable way to go before being truly mobilized.
- Organizations enable individuals and teams, but stop short when it comes to mobilizing horizontally across the enterprise.
- Visibility and openness are key in an entrepreneurial work culture, even more than autonomy for people and teams.
- The customer-facing workforce—the eyes and ears of the organization— is often disconnected from corporate systems and information flows.
- Few organizations are approaching customer data strategies systematically.
- Learning is easier than remembering.
- Obstacles around decision-making persist after many years.
- People and stories trigger change.
- Change agents are key, especially at the Maturing stage.
- Technology is a top investment priority; education and change are low; data and analytics will increase in priority in 2017.
- Investment decision-making factors vary based on maturity.
- Awareness is growing that digital and organizational transformation is a journey, not a quantifiable destination.
- The vision is broad and deep, the journey is long.
November 8, 2016
Following on from my post yesterday about senior leadership almost being on board with digital transformation, it is important to see how the impact from internal change agents has increased this year. It’s quite a counter balance!
I define change agents very simply as “people inside organizations who work to bring about change through actions that may not be within their scope of work and may not even be approved by management.”
The more your organization matures digitally, the more you need change agents. Why?
Because people are getting uncomfortable with change, and you need the activists and rebels to help maintain momentum.
November 7, 2016
I believe that digital transformation is really nothing extraordinary for organizations. This statement may seem strange in the mouth of someone who has been researching it for 10 years. However, my conviction is that digital transformation is part of a continuum of change for organizations as people, the workplace and technology evolve.
Breakthroughs can happen, but organizational change—digital or other—is progressive. Organizational change is not a new topic. Digital transformation is. It has in fact become a handy buzzword for selling new technologies. In reality, organizational and digital change go hand in hand, which is why my research is now focused on the organization in the digital age, and no longer on the digital workplace, a term that evokes technology for many people. (more…)