THE BLOG

OF JANE McCONNELL

Deadline extended to 30 June

June 12, 2016

I got a lot of requests at the end of last week for more time to do the 2016 survey: The Organization in the Digital Age. It made sense to extend the deadline, and it is now June 30th.

Get in touch if the new deadline makes it easier for you to participate!

Some useful links are:

Participation options

Topics covered

Sign up form

And, last but not least: Sponsorship opportunities

 

 

 

Reality Check: People and Organizations in the Digital Age

June 8, 2016

This is the presentation I gave in Paris early June at the Enterprise Digital Summit (#entdigi). Please note that all the data from 2016 is provisional until the on-going survey actually closes! But my gut feeling is that the overall picture won’t change much.

I’ll update this presentation as soon as possible. Drop me a note if you’d like to know when it is updated.

Sponsorship opportunities for the 2016 report

May 22, 2016

For the first time in 10 years of annual surveys and reports, I’ve decided to look for sponsors — people or organizations who want to support independent research about organizations in the digital age. The three sponsorship packages along with demographics and distribution information are described in the slide deck below. You can view it on SlideShare by clicking on the link below.

Organization Digital Age Research Sponsorship Opportunities from Jane McConnell

You can also download it in PDF format here: Organization Digital Age-Sponsorship Opportunities.

You can read more about the research here, as well as industry feedback here.

 

Does knowledge walk when people walk?

May 16, 2016

door two men 1017

Most people believe that knowledge goes out the door when people leave their organization.  In both my 2014 and the 2015 research results, fewer than 15% of the respondents felt very confident or relatively confident that knowledge stays in the organization when people leave. The vast majority expressed varying degrees of lack of confidence.

Knowledge is dynamic. It is not something you can store in a document so that others can find and use it. People often confuse knowledge for information, except when they really need it. Then they see that knowledge—information in context shared by people with experience­­—is radically different from information gleaned from reading a document.

Knowledge evolves over time. Knowledge that was considered authoritative yesterday may be out of date today. Even worse, we don’t know if something is still valid or not. How can we get around this dilemma? By making knowledge sharing part of the foundation of how we work today.

Forget tomorrow, and focus on today. Tomorrow will then take care of itself. 

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Is going rogue the new normal?

May 9, 2016

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In the work world today, people often need to go rogue in order to get things done. The online urban dictionary defines going rogue as “To cease to follow orders; to act on one’s own, usually against expectation or instruction. To pursue one’s own interests.”

This may sound reckless and extreme—not following orders or instructions, acting on your own, pursuing your own interests versus those of others. But I interpret it to mean “daring to take initiatives that go against policy and doing what seems best from your point of view”.

This mindset was illustrated in research data that I shared in my article describing how “Bring your own technology is more prevalent in high-performing customer-oriented workforces than in the average company”. (Full article at HBR.org). Bringing your own technology is forbidden in many organizations. In spite of that, organizations with the highest performing customer-facing workforces are also those with the highest rates of BYO, forbidden or not. (more…)

‘Organization in the Digital Age’ Survey: How to Get the Full Picture

May 5, 2016

lenses by luigi andreola 700pxGetting different perspectives

You can use the 2016 digital workplace survey to understand different perspectives and to trigger conversations in your organization:

  • Get the perspective of your team by doing the survey together. Lots of discussion guaranteed!
  • Get the views of people in your organization by distributing a customized link to business lines, country managers, sales people, R&D, HR, customer service, and so on. Diversity in the results guaranteed!

Putting it all together: the Customized Snapshot

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How many platforms in your digital workplace?

March 29, 2016

platforms gymnast 700

A knowledge practitioner in a global insurance company asked me the following:

“Now that we’ve seen some maturity of social business platforms, and increased appetite for these type of interactions within companies, how would you characterize the interest and operationalization of more traditional content, document and knowledge management?

… Specifically, I have yet to see a social platform that adequately “manages” content with more advanced content services, so I’m of the mind – at least right now – that an intranet needs to be comprised of a “tool set”.  Some tools will enable social business and collaboration activities, while others handle the more complex and disciplined content management needs. What are you seeing other companies doing, and what’s your opinion on the subject?”

My response?

The single magic solution is on the way out. Ecosystems are the longterm platform vision for digitally maturing companies.

Data show that most organizations are aiming for ecosystems of tools and platforms, and not trying to do everything with a single platform. (more…)

From Bees to Honey in the Digital Organization

March 23, 2016

My March Briefing Note went out yesterday. If you’re not subscribed, you can read it here, along with the January and February editions.

honey layout compiled March briefing.001

Points covered:

  • How do we get from bees to honey in the digital age? Or, in our case, from digital capabilities to meaningful change?
  • Demographics and digital maturity. Is there a correlation?
  • 7 Tips for working with a strategic consultant
  • Recommended reading: MOOCs, platforms, and thought-provoking quotes.
  • I finish with an article I wrote shortly after the terrorist attacks of November in Paris, and talk about my conversations a few days later with a couple taxi drivers.

You can click directly through to the full March Briefing Note here, and sign up here if you’d like to receive it each month.

 

 

People in the Digital Workplace

March 16, 2016

people and framework

  1. How easy is it for people to learn in the natural flow of work?
  2. How confident are you that knowledge and know-how of people will not walk out the door when people leave your organization?
  3. How easy is it for the customer-facing people to serve customers?

You can see the survey results on these questions from the 2015 report here, and you’ll see it’s not so positive.

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Capabilities vs Impact: Closing the Gap

February 3, 2016

capa vs gap

How would you respond to the 4 questions below? They have been explored with several hundred organizations, first at the end of 2013 and then again at the end of 2014. The results were practically identical.  (more…)